Warranty & refunds
Every Obsira account comes with a 24-hour warranty. Here's exactly what it covers.
What's covered
- The login we delivered doesn't work (wrong password, account doesn't exist).
- The account doesn't match the listing (for example, a different rank or skin count than shown).
- The account sold out between your payment and our delivery. You get an automatic full refund.
What's not covered
- Bans, suspensions or other actions the game publisher takes after delivery.
- Losing the account after delivery because you didn't change the password or email.
- Changing your mind after the login has been delivered and works.
How to claim
Email support@obsira.app within 24 hours of delivery. Include your order ID and a screenshot of the problem. We'll reply with a replacement account of equal or higher value, or a full refund to your original payment method.